Refund policy

Last updated: 23 July 2026

We really believe in these books, and we want you to feel confident ordering them. If something isn't right, we'll always do our best to make it right. This policy explains how returns and refunds work, including how long you have to return an item and who pays for return postage.

Nothing in this policy limits your rights under applicable consumer law (see Your statutory rights below).

Return window (change of mind)

If you've changed your mind, you can return your books or cards as long as:

  • You contact us within 14 days of receiving your order, and
  • You return the item within a further 14 days of notifying us.

To be eligible for a change-of-mind return, items must be unused and in brand-new, resaleable condition, and you'll need your order number or proof of purchase.

Items sent back to us without first requesting a return can't be accepted, so please contact us before returning anything.

Return cost (who pays return postage)

  • Change-of-mind returns: Return postage is at the customer's expense. As a small independent business, we're not able to cover return shipping for change-of-mind returns.
  • Faulty, damaged, or incorrect items: We cover all return postage costs (see below).

Because international return postage can be significant, please email us first before sending anything back. Depending on your situation, we may be able to arrange a better solution.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or not as described, please contact us as soon as possible at hello@mybrainbooks.com with your order number and a photo if you can.

  • There is no strict time limit for faulty goods under most consumer laws, and we will always work to resolve this for you.
  • We will cover all return postage costs for faulty, damaged, or incorrectly described items, and arrange a replacement or refund.

How to arrange a return

  1. Email us at hello@mybrainbooks.com with your order number and the reason for your return.
  2. We'll get back to you within 2 business days with a returns form and the confirmed return address.
  3. Post your item back to the address we provide (see below), keeping your postage/tracking receipt.

Where to send your return:

  • US customers: Please return your items to our US warehouse. Contact us with your order number and we'll provide the warehouse address and a returns form.
  • All other customers (including Australia, New Zealand, UK, and international): Please return your items to our Australian returns address. Contact us with your order number and we'll confirm the correct address and send you a returns form.

Refunds

Once your return is received and confirmed to be in new condition, your refund will be processed within 10 business days to your original payment method. Depending on your bank or card provider, it may take a few extra days for the refund to appear on your statement.

We'll email you to confirm once your return has been received and inspected, and let you know whether the refund has been approved. If more than 15 business days have passed since we confirmed your refund was approved and you still haven't received it, please contact us at hello@mybrainbooks.com.

Exchanges

The quickest way to get the item you want is to return the original item and, once the return is accepted, place a separate order for the replacement.

EU 14-day cooling-off period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without needing to give a justification. As above, items must be unused and in the same condition you received them, and you'll need your order number or proof of purchase.

Digital and PDF-download products

Digital downloads (including printable worksheets, posters, and PDF products) are non-refundable once accessed or downloaded, because they can't be returned. If you have a problem accessing a digital product, please contact us and we'll help you sort it out.

International returns

We ship worldwide, and returns are welcome from anywhere we ship. Please note that international return postage can be costly, so reach out to us first at hello@mybrainbooks.com. We'll confirm the correct return address (US warehouse for US customers, Australian returns address for everyone else) and see whether there's a more practical solution for your situation.

Your statutory rights

This policy does not limit or replace your rights under applicable consumer law, including:

  • the Australian Consumer Law (ACL);
  • the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986;
  • the UK Consumer Contracts Regulations 2013;
  • the EU Consumer Rights Directive; and
  • applicable US federal and state consumer protection laws.

If you're unsure about anything in this policy, please reach out. We'll always try to do the right thing.

Support and accessibility

Our goal is to make these resources accessible to all children. If your child is on the NDIS, you're experiencing financial hardship, or you need support with an order or return, please contact us at hello@mybrainbooks.com and we'll do what we can to help.

Contact us

My Brain Books Pty Ltd (ABN 54 690 610 890) Email: hello@mybrainbooks.com We aim to respond to all return enquiries within 2 business days.